We are just writing to thank you for the truly wonderful job you did in constructing our pool, fence/wall, and surrounds. After a difficult, frustrating, and challenging house build, we were fearing another battle – thankfully dealing with you has been easy and enjoyable.
Your business ethics, problem solving, attention to detail, communication and listening skills are all brilliant – listed below are some examples to demonstrate these attributes:
Honesty/integrity – our excavation costs worked out lower than expected by around $2,000 – you passed on all of this saving to us, we reduced the length of the wall dimension after contract stage and you correspondingly reduced the price without fuss and you included silicon work which was not specified in the contract without additional cost to ourselves.
Listening – you listened, captured and retained all key details of our design/layout discussions and drainage/levels, very precisely and assisted with valuable ideas to optimise the design of our pool, as well as generating computer simulation images of how our pool would look. There was no need for us to raise any concerns – you listened and built exactly what was discussed.
Communication – you provided regular updates at key stages – it seemed you had the ability to ring just when I was wondering where things were at, and promptly returned any messages left by us.
Quality/attention to detail – it is apparent you have surrounded yourself with the right /high quality team of contractors and set a high standard and expectation for the various trades. This is obvious in the quality of the workmanship achieved and the rapport you enjoy with your trades/contractors who want to work for you, perform and turn up reliably.
Plumbing/pipe work – you were very precise to ensure all plumbing was carefully planned, laid out and neatly installed; out pump room/pool house is “a work of art” and a credit to you and again demonstrates your pride and attention to detail.
Overall we feel you did an outstanding job of constructing our pool and completing ~4 weeks ahead of contract time for a competitive price with the highest quality and no fuss. You were very easy to deal with and we have no hesitation in recommending you and your company to any one looking to build or renovate a pool.
Thank you John and your team.