What People say?
We are just writing to thank you for the truly wonderful job you did in constructing our pool, fence/wall, and surrounds. After a difficult, frustrating, and challenging house build, we were fearing another battle – thankfully dealing with you has been easy and enjoyable.
Your business ethics, problem solving, attention to detail, communication and listening skills are all brilliant – listed below are some examples to demonstrate these attributes:
Honesty/integrity – our excavation costs worked out lower than expected by around $2,000 – you passed on all of this saving to us, we reduced the length of the wall dimension after contract stage and you correspondingly reduced the price without fuss and you included silicon work which was not specified in the contract without additional cost to ourselves.
Listening – you listened, captured and retained all key details of our design/layout discussions and drainage/levels, very precisely and assisted with valuable ideas to optimise the design of our pool, as well as generating computer simulation images of how our pool would look. There was no need for us to raise any concerns – you listened and built exactly what was discussed.
Communication – you provided regular updates at key stages – it seemed you had the ability to ring just when I was wondering where things were at, and promptly returned any messages left by us.
Quality/attention to detail – it is apparent you have surrounded yourself with the right /high quality team of contractors and set a high standard and expectation for the various trades. This is obvious in the quality of the workmanship achieved and the rapport you enjoy with your trades/contractors who want to work for you, perform and turn up reliably.
Plumbing/pipe work – you were very precise to ensure all plumbing was carefully planned, laid out and neatly installed; out pump room/pool house is “a work of art” and a credit to you and again demonstrates your pride and attention to detail.
Overall we feel you did an outstanding job of constructing our pool and completing ~4 weeks ahead of contract time for a competitive price with the highest quality and no fuss. You were very easy to deal with and we have no hesitation in recommending you and your company to any one looking to build or renovate a pool. Thank you John and your team.
Scott & Melissa
Eco Pools built us a family style pool for our backyard on time and on budget. This was our first time putting in a pool so we had lots of questions for John as he put together his quote. Despite all our questions, nothing was too much trouble for John, and he made several visits to our house to talk over details before we commissioned Eco Pools. Throughout the build process, John took care of all subcontractors for us (which was great) and made sure that the work they did was of the highest quality. We now have a pool that looks fantastic and runs well. We’d recommend Eco Pools to any prospective pool owners.
Michael & Megan
Hi John and Steve,
James and I would like to sincerely thank you for your commitment to completing our pool before Christmas and commend the professionalism with which you conducted the project. During the whole process we were both very impressed with the quality of your contractors – I felt very comfortable with the people around our home who were always friendly and respectful. John, I know you were up against some difficult circumstances to finalise the project before Christmas, and it is a credit to you and the company that our family was able to enjoy the pool over the holidays.
The pool has enriched our family life in unexpected ways. The girls are so excited to have their own pool and have been in twice a day almost every day since the water was fit for swimming! They tell everyone who asks that it has been their favourite part of Christmas!
We are thrilled with the final look and functionality of the pool and the new outdoor space. Your design advice and vision has resulted in by far the the best outcome property as a whole – and it was an option that no other pool builder was even willing to seriously consider. Our only regret is not having you complete the surrounds for us! When all the landscaping and surrounds are finished, we will send you photos so you can see the final result of all your hard work.
Finally, thank you for the thorough clean up you completed today Steve. Your commitment to ensuring that the site was kept tidy and safe during the construction was a welcome and unexpected pleasure. We will certainly be recommending Eco Pool Solutions to our friends and acquaintances who are considering putting in a pool and would be very happy to provide references to any of your prospective clients.